Frequently Asked Questions:
Where are you based?
We are a proud Australian owned and operated business, happily based in Sydney, Australia.
How does shipping work?
We ship to all locations within Australia. Estylex partners with global merchants and
factories in order to provide the best prices and recent products.
This means that your order is shipped from global areas including China, India, South America etc.
A 100% satisfaction guarantee is offered with all products - love your purchase, or we'll give you a full replacement (or refund). As we ship directly from our partners located overseas, your item may take 3-6 weeks to arrive. Please do not stress if it does not arrive immediately, we promise you it's on the way.
Can I change my order after I've placed it?
If you would like to change the details of your order or have accidentally provided the incorrect shipment details, please contact us as soon as possible. If we haven't shipped your order, we can easily amend your details without issues.
I received a faulty/incorrect item, what should I do?
In the rare event that your order is incorrect or your product faulty/damaged when received, please let us know immediately and we will happily issue a replacement or a refund - whichever best fits your needs.
Do you offer shipping refunds?
Unfortunately, we do not refund shipping costs.
Is your website safe?
Yes, absolutely! We highly value the privacy and security of our customer's details and safeguard all person information provided.
What payment methods do you accept?
We accept payments by VISA, Mastercard, American Express, PayPal and Apple Pay.
How do we contact you about press enquiries?
Send us an email at firstname.lastname@example.org and we'll promptly respond to your exciting request.